Bike-X is committed to ensuring your privacy is protected. Please read this privacy notice which explains how we use the information we gather from you, and the procedures we adopt to protect your privacy. Any data entered by you onto the Bike-X website directly or provided to us will be subject to the terms of the Data Protection Act 1998. You are responsible for the accuracy and relevance of this data and must have the authority to disclose it to us. By accessing this website and purchasing goods or services you consent to the collection and use of your information as detailed in this privacy notice.

Your Information

For on-line purchases by credit and debit cards we take the minimum amount of personal information possible to process your purchases and enquiries. We will ask you to provide us with your contact details for this purpose, such as your name, address, post-code, e-mail address, telephone number and information relevant to opening your Customer Trade Account. Your on-line financial information is used for the sole purpose of billing you for products and services.  All on-line payments are made through Protx and PayPal, two of the world's leading online money transfer companies ensuring a safe, secure and instant transaction. We maintain a policy whereby we do not retain any credit card information during or after any payment transaction.

How we use your Information

With your consent we may use your information subsequently to keep you informed of our latest deals, or to contact you for your views on our products and services and to notify you occasionally about important changes or developments. Analysis of your data will enable us to improve and develop the products and services you may wish to receive. Again, only with your consent, we may also use your information to let you know about further products and services which we offer and we may contact you by post, telephone or fax, in addition to e-mail. We may also send you newsletters containing information regarding our products and services. You are free to withdraw your consent at anytime, should you wish to stop receiving information please let us know by emailing us at info@bike-x.co.uk or by editing the information in "My Account".

Data Retention and Security

Security measures are in place to protect your information from any unauthorised access, unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
 
Removing and Updating

At your request we will remove your personal information from our database and amend or change the information we hold about you on our database.  Please contact us by e-mail at info@bike-x.co.uk or by letter to our postal address, details of which are also set out on the Terms & Conditions page. Should you wish to see the information held about you please contact us in writing at same address – an administration fee of £10 will be chargeable for this service.
 
Disclosure of your information to Third Parties

The information we hold from this website will not be sold, rented or disclosed to any third parties without your consent, unless we are required to do so by law.  In addition any suspicion of money laundering activities or other financial irregularities must be reported to the appropriate authorities under recent legislation.  All information is held on our computers and in a manual filing system.
 
Transfer outside the European Economic Area

Due to the global nature of the internet and that it is not a secure medium your information may be transferred in transit to countries outside the European Economic Area that do not have the same protections for your data as detailed in this Privacy Notice.
 
Privacy Notice Changes

Any changes to the privacy notice in the future will be notified by email where relevant and displayed on this website. 

Website Links

Where links exist from this website to any other websites, please note that we accept no responsibility for the privacy procedures of the other websites and we would advise you to always read any privacy notice on any website where you are entering your personal data.

Cookies

When you provide information to us on this website our system may issue a cookie the next time you log on. Cookies retain some information that will save time when logging on in future. Rejecting cookies may limit the features you can access on our site.

Email Statement

Bike-X uses anti-virus software but accepts no liability for any viruses contained in e-mails received, originate or appearing to originate from our server.

Contact us

Please e-mail info@bike-x.co.uk should you have any questions about this privacy notice or this website design and operation. Alternatively please call us on 0844 351 1119.